Exchange Policy

Last Updated: October 2026

ONOTOME does not offer refunds for change of mind. Orders begin processing once we have received payment in full.

Exchange Policy & Process

Size exchanges are permitted within 7 days of the customer receiving the item. The product being exchanged must be in its original condition.

We recommend referring to our size charts and ready-product measurements before placing your order, as many ONOTOME garments are intentionally oversized and androgynous.

Returned items must be sent back in their original condition, unworn, unused, unwashed, and unaltered, with their original tags and packaging, where applicable.

Exchanges are only available for the same product in a different size. Exchanges for a different product, colour, or style are not offered.

Return Address

Approved exchanges should be sent to the return address provided by ONOTOME after your exchange request has been approved.

Please do not send an item back before receiving confirmation and return instructions from ONOTOME.

Exchange Process

Once your returned item is received, it will undergo a quality check.

If the item meets the exchange conditions, your exchange will be approved and the replacement item will begin processing, subject to availability and applicable crafting timelines.

We cannot reserve items or sizes. An exchange can only be honoured if the requested size is available at the time of processing.

Return Shipping

The customer is responsible for paying the shipping costs for returning an item for a size exchange. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance when returning an item. ONOTOME does not guarantee receipt of items that are lost or damaged during return shipping.

Once you have shipped your exchange, please share the tracking details with us at info@onotome.com or +91 97790 06050 so that we can track the shipment and process your exchange promptly upon receipt.

Depending on your location, the time required for your exchanged product to reach you may vary.

Damaged, Defective or Incorrect Items

Any item that arrives damaged, defective, incorrectly supplied, or materially different from what was ordered must be reported within 7 days of delivery.

Please contact us with your order number and clear photographs or videos of the product and packaging, where relevant.

If the issue is confirmed, ONOTOME will arrange an exchange or replacement of the affected item, subject to availability.

To Request an Exchange

To request an exchange, please email info@onotome.com with your order number and relevant photographs.

All exchange requests are subject to the terms of this policy and availability.

Please do not send an item back before receiving confirmation and return instructions from ONOTOME.

Contact Us

To request an exchange or assistance regarding a damaged, defective, or incorrect product, please contact us:

ONOTOME
Email: info@onotome.com
Phone: +919667199956

Please include your order number in all exchange-related communications.

Please note: This policy is intended to operate alongside applicable consumer-protection laws in India. Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.