Last Updated: October 2026
By accessing or using the ONOTOME website or purchasing our products, you agree to the following Terms & Conditions.
1. Website Use
You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorised access, or interfere with its operation.
2. Products
ONOTOME creates made-to-order and one-of-a-kind pieces. Minor variations in colour, texture, embroidery, stitching, or finishing may occur due to the individual nature of each piece.
Product images and colours may also appear slightly different depending on your device or screen.
3. Orders & Payments
Customers are responsible for providing accurate information when placing an order.
All prices are displayed in Indian Rupees (INR) unless otherwise stated. Orders are subject to product availability and successful payment.
ONOTOME reserves the right to cancel an order in cases such as pricing errors, technical issues, suspected fraud, or inability to fulfil an order.
4. Made-to-Order Products
As our pieces are made to order, production begins specifically for your order. Processing times may vary depending on the piece and craftsmanship.
Please refer to our Shipping Policy for information regarding order processing and delivery.
5. Exchanges & Refunds
Our products are subject to the terms outlined in our Refund & Returns Policy.
Due to the made-to-order nature of ONOTOME pieces, refunds for change of mind are not generally available. Eligible size exchanges and exchanges for defective, damaged, or incorrect products are handled according to our policy.
6. Intellectual Property
All ONOTOME content, including our brand name, logo, photographs, artwork, product designs, text, graphics, and website design, belongs to or is licensed to ONOTOME.
No content may be copied, reproduced, distributed, or commercially used without our prior written permission.
7. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, and external links.
ONOTOME is not responsible for the policies, content, security, or availability of third-party websites or services.
8. Website Availability
We make reasonable efforts to keep our website available and functioning properly but cannot guarantee that it will always be uninterrupted, error-free, or free from technical issues.
9. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use your personal information.
10. Changes to These Terms
ONOTOME may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in New Delhi, India.
12. Contact Us
For questions regarding these Terms & Conditions:
ONOTOME
Email: info@onotome.com
Phone: +919667199956
These terms should be read together with your Shipping Policy, Refund & Returns Policy, and Privacy Policy. Indian e-commerce businesses are subject to the Consumer Protection (E-Commerce) Rules, 2020 and applicable consumer-protection requirements. consumeraffairs.nic.in
